Except as otherwise provided below, we do not provide any personally identifiable information about you that we obtain by means of this Web Site to any unaffiliated third party unless we have your express permission. As a general rule, you will not be required to provide personally identifiable information as a condition of browsing this Web Site. When such information is gathered, we will gather the minimum information from you necessary to facilitate transactions requested by you, to improve this Web Site and your customer experience, and to make future visits to this Web Site easier and more personalized for you. We do not sell or rent any personal identifiable information.
WHAT INFORMATION IS COLLECTED
Users of this Web Site may browse without being obligated to submit any personal information; however, we may collect certain personally identifiable information from you in certain areas of our Web Site for a limited number of specific purposes. These purposes include:
Information we collect includes, but is not be limited to:
You may choose not to provide some of information to us, but this may prevent us from providing our services to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.
The general categories of information we gather include:
Personal User Information: We may require that you obtain a user name and password to log on to certain portions of our Web Site. We may also require that you supply your name, telephone number, e-mail address, or other personally identifiable information in order to facilitate the specified transactions listed above. We may also require additional personal information to provide specific services to you as set forth above.
Anonymous User Information: Certain non-personal, anonymous information may be automatically provided to our Web servers by your computer. Additionally, certain other information (such as cookies, described below) may be transmitted by our Web server to your computer. That information does not contain any personally identifiable information. Specific types of anonymous information are described below.
IP Addresses: For each visitor to our Web Site, our Web server automatically recognizes the visitor’s domain name or IP address (where possible), but not the visitor’s e-mail address. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, Web servers can identify your computer by its IP address. In addition, Web servers may be able to identify the type of browser you are using or even the type of computer.
We collect IP addresses and related information for the purposes of system administration, to assess the traffic to our Web Site and to maintain and improve our Web Site. While it is not our practice to link IP addresses to your personally identifiable information, we reserve the right to use IP addresses to identify a user when we feel it is necessary to protect the compelling interest of our Web Site, customers or others, or to comply with laws, court orders, or law enforcement requests.
Pixel Tracking: Scootaround, our Affiliates or business partners may employ a common technique usually referred to as “pixel tracking” to measure the effectiveness of marketing and advertisements, as well as compile aggregate usage statistics. Pixel tracking, which may be used in connection with advertisements on other sites, on our Web Site or in e-mail messages, involves the use of pixel tags (also known as “clear gifs,” “Web beacons” or “1-by-1 gifs”) that are not visible to the user of the site and consist of a few lines of computer coding. For example, if you visit our Web Site from an advertisement on another site, the pixel tag will reference the cookie you received when you clicked on the advertisement. The pixel tag also may register this activity with a business partner to allow us to count the number of times or when an advertisement is accessed. This data is collected for use in our marketing and research. Personally identifiable information about you is not collected by pixel tracking, nor is any tracking information generated from the pixel tag allowed to be used for any other purpose other than to report Web Site activity to us.
Special Promotions: Some users may request or authorize Scootaround to contact them by e-mail or telephone. Provided you have expressly opted in and/or have received an e-mail opt-in confirmation, we may use your e-mail address to provide you with special promotions, offers, or other information. Additionally, you may specifically authorize us, by opting-in, to share your e-mail address with our Affiliates and business partners. If you opt-in, our Affiliates and business partners may contact you via e-mail with a variety of special promotions, offers or other information that may be of interest to you. You have the right to opt-out of any special promotions, offers or other information requested from Scootaround at all times.
Other Information: We may also request other personally identifiable information from you, or you may affirmatively provide us with information. As a general matter, we try to limit the information we gather to the minimum information we need to perform the applicable services and to improve your customer experience. If you send an e-mail to our Web Site or otherwise affirmatively provide us with information beyond what we request, we will treat such information as having your consent to collect, retain and use the information for purposes reasonably associated with the purpose for which you provided the information. For example, we may retain a copy of the e-mail and any personally identifiable information you may have supplied in the e-mail with respect to a customer service question to help us evaluate our service, train our employees and provide better service to our customers.
We may also gather information about your transactions (for example, location of rental and type of vehicle) and, as permitted by applicable law, information we receive from credit reporting bureaus and other third parties, such as credit history. This information may include credit card numbers.
WHO IS COLLECTING THIS INFORMATION
We collect the user information described above by means of your use of this Web Site and the features of this Web Site. For example, information is collected in connection with online transactions, registration of users and providing you with information and/or services. Scootaround may share this information with its Affiliates and business partners necessary to complete on-line transactions as part of its standard business operations.
HOW COLLECTED INFORMATION IS USED
We use the information we collect for the following purposes:
If you choose to opt-in and/or receive an e-mail opt-in confirmation, information you provide may be used to send you e-mails about special offers, promotions or other information. Again, if you choose to opt-in, our Affiliates and business partners may use the information you provide to send you e mails about special offers, promotions or other information. You have the right to opt-out of any special promotions, offers or other information requested from Scootaround at all times.
We also use collected information to learn more about how visitors use our Web Site and to measure areas of interest in order to provide features and improve the functionality of our Web Site.
Aggregate, anonymous information (information that is not personally identifiable) obtained from the operation of our Web Site is also used to help us operate and maintain our site, study traffic patterns and generally learn about the usage of our Web Site.
We attempt to retain information we collect for commercially reasonable periods of time or in accordance with specific policies or as required by law. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing, archiving, and other purposes.
PLEASE BE AWARE THAT, UNLESS PROHIBITED BY LAW, YOUR USE AND/OR CONTINUED USE OF THIS WEB SITE SIGNIFIES YOUR EXPRESS CONSENT THAT INFORMATION MAY BE TRANSFERRED TO OR STORED ON SERVERS AND PROCESSED OUTSIDE THE COUNTRY OF YOUR RESIDENCE, INCLUDING, THE UNITED STATES AND CANADA. PLEASE ALSO BE AWARE THAT THE PRIVACY LAWS OF THE UNITED STATES OR OTHER COUNTRIES WHERE INFORMATION MAY BE STORED MAY NOT BE AS COMPREHENSIVE OR OFFER AS MUCH PROTECTION AS THE LAWS OF OTHER COUNTRIES.
WITH WHOM THE INFORMATION MAY BE SHARED
Except for the following exceptions, we will not knowingly authorize the disclosure of your personally identifiable information gathered from this Web Site to third parties without your consent. First, we may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, customers or other users of our Web Site, or anyone else who could be harmed by such activities. Second, we may disclose user information when we believe in good faith that such disclosure is required by applicable law. Third, we may disclose user information to business partners and/or third parties, subject to confidentiality agreements, for administrative or other business purposes, as is necessary to facilitate on-line transactions or to maintain and improve our services.
Aggregate information (without personally identifiable information) may be used for internal business purposes, marketing purposes or shared with business partners for Scootaround‘s business purposes.
We do not collect any sensitive information about you (i.e., personal information specifying racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information pertaining to personal or intimate details of an individual’s life).
Scootaround does not solicit personal information from children. We abide by the United States Children’s Online Privacy Protection Act and will not knowingly collect personally identifiable information from children under age 13. We recommend that parents actively participate in their children’s use of the Internet.
CHOICES YOU CAN MAKE ABOUT YOUR INFORMATION
We give you a number of choices about the collection, use and distribution of your information. For example, we will ask for your permission to send you information about special offers, promotions and new features, products and services. Scootaround will at all times provide you with the opportunity to remove yourself from any Scootaround e-mail list.
We will give you an opportunity to opt-out of the gathering of your personally identifiable information, specific uses of your personally identifiable information and any marketing promotions in accordance with the procedures set out in the section below, “Correcting and Changing Your Information.” By adjusting the settings in your browser, you can refuse to accept cookies or give yourself the opportunity to accept or reject cookies, or receive notice of cookies. Software programs are available that block cookies. Refusing cookies may impinge or block altogether your user experience by eliminating personalization or other features.
CORRECTING OR CHANGING YOUR INFORMATION
We are very concerned about the accuracy, currency and completeness of the information we collect and make efforts we deem appropriate to ensure that the information we have is accurate and up-to-date.
This provision applies only to personally identifiable information collected via our Web Site and not to information that is not personally identifiable that may be gathered by cookies or from IP addresses or to aggregate information. We reserve the right not to allow access to your information if we believe in good faith that such disclosure is prohibited by law or if the rights of another individual might be violated.
We are very concerned with the security of your personally identifiable information and try to provide secure transmission of your information from your PC to our servers. For certain transactions on certain of our Web Sites, we may use Secured Sockets Layer (SSL) technology to secure the transfer of information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information transmitted over the Internet. Once we receive your information, we take steps that we believe are reasonably appropriate to protect the security of your data, in electronic and paper form, both internally and from outsiders, from loss, misuse, unauthorized access, disclosure, alteration and destruction, and to ensure the integrity of the data we collect. We use a combination of technological, physical, administrative and policy methods as well as organizational controls and non-disclosure or confidentiality agreements as we deem appropriate to protect this data. For example, we restrict access to nonpublic personal information about you to employees, Affiliates and business partners who need to know that information to provide products and services and/or to facilitate requests by you for special offers, promotions and other information. The use of this information is limited by, as applicable, governing law and non-disclosure or confidentiality agreements.
If you have a user name and password for any of the features on our Web Site, you have the responsibility of keeping your password secret. You should not reveal your password to anyone. We will not ask you in an unsolicited telephone call or e-mail for your password. In addition, you should take reasonable precautions when using a computer that is not your own or in a public setting.
CHANGES IN TERMS
Our collection and use of information may be governed by laws of the United States, state law or the laws of other countries. To the extent these laws are applicable; we will comply with applicable privacy and data laws.