Testimonials and Success Stories
Thank you so much!
The Scootaround team is very proud to have received so much
positive feedback from many of our rental, touring and convention
customers. We have provided this page in order to share it
To make it easier to view the comments received
in our various departments, we have separated the feedback
into several categories. Click on one of the following links
or scroll down the page to view each section.
Do you have a success story you would like
to share with us? If so, Click
Here to send us an e-mail. We'd love to share
your Scootaround experience with others!
Scooter and Wheelchair
I just returned from our trip to Las Vegas.
I have to tell you that your service and product made my stay
the best thing that has happened to me in many years. We arrived
at our hotel and the scooter was waiting for me, which after
our plane trip was a total blessing! When we were leaving
Las Vegas, all we did was drop the scooter off with our Bellman,
and not worry about anything else. Please keep up the great
service as it gives worry-free travelling to people like myself
who could not embark on any kind of holiday! I love you "Scootaround"!!!
Thank You Kindly, Deborah
I'd just like to thank Scootaround for their
help during our stay at Disney World. Though Disney offered
scooters in all the parks, you could not park hop with them,
and by the time you went to another park, all the scooters
were rented. My wife and I could not have enjoyed our visit
like we did without our Scootaround scooter. We tooled around
for eight days, and not once did the power charge drop from
full charge on any day. Awesome!! Thanks again.
I want to just say that the scooter was
the best idea I have ever had. I used this scooter for 7 days
and really enjoyed my stay in New Orleans!! My son came over
from Florida and we went down to Bourbon Street on a Saturday
night. I rode the scooter right down the middle of the street
and enjoyed the activities that were going on. We really had
a wonderful time and this scooter gave me the freedom from
worry. I could just go anywhere and not worry about being
so tired. Thanks for being there for me!!
I just wanted to say thank you for the great
service you provide. Not only was I able to to spent a great
visit with Mom in New York City, because I could get her around
in one of your wheelchairs, but your representative here was
communicative, accomodating to my schedule, and made sure
I understood how to operate the chair befoe he left it with
me. He's a gem! I have mentioned your service to anyone who
will listen. Thanks again.
I read your article in a past magazine.
As always, you are my best MS news source. I have been travelling
to Washington for the last 18 months. Each time I drive by
new sites on the National Mall in a taxi with sadness. I thought
that I would never be able to visit the new memorials and
museums on the Mall. Then I read your article. On my last
trip I rented an electric scooter from Scootaround. Wow!
I was able to rent a scooter as transportation for the day.
I got to see everything I wanted. What an experience!
Thanks for letting your readers know this valuable information.
I had a great time visiting the Museum of Natural History,
the WW II memorial, the FDR memorial, the Lincoln memorial
and the Korean War memorial. It was easy and fun. Time and
again you give me a new lease on life.
and Corporate Clients
Thank you so much for helping me obtain
a scooter at eBay Live. This was the first time I have ever
used a scooter and I was nervous and shy about doing so. My
disability is MS and to date I have been able to get around
okay but not for any length of time. I had wondered about
how I was going to get from one workshop to the next and the
scooter solved that problem.
Warmly, Mary B.
We have been using the services of
Scootaround Inc. for more than 5 years. They embrace our service
standards in providing world class service to our customers.
We are proud of our association with them and I think you
will be satisfied as well.
We have found their company to be very responsive
from the President to their online service staff. If you have
any questions please don’t hesitate to contact me.
Charles F. Jones
Corporate Security Director, AMC, Inc.
Thank you again for your work at Life@50+,
AARP’s National Event & Expo in Las Vegas. Your
staff and your processes made for an enjoyable experience.
We ask for our vendors to be an extension of AARP when you
work at our event, and Scootaround was no exception to the
I would be honored to serve as a reference
of Scootaround and I look forward to the opportunity to work
with your company in the future.
American Association of Retitred Professionals (AARP)
Approximately five years ago I was
fortunate to discover Scootaround and their service for my
convention needs. For the first couple of years, Scootaround
was the supplier of wheelchairs and motorized scooters for
my annual national convention and I handled the rental on-site.
The service, dependability and product have been exceptional.
I was impressed that they were able to work with me no matter
what city my convention was held.
Two years ago, we entered into a full contract
with Scootaround where they now not only provide the equipment
needed, they also supply the staffing and handle the complete
rental/lease program for our attendees on site at our convention.
Scootaround also provides a link from our on line registration
for easy advance ordering.
We continue to receive compliments on the
service and the product. Our members appreciate the consideration
we have for their mobility needs and the convenience that
this service provides.
If you are looking for assistance with mobility
needs at your meetings or conventions, I highly recommend
Pam Husk, Manager
American Academy of Family Physicians
Housing & Registration Services
Scootaround has provided scooter/wheelchair
rentals through our three locations in the Orange County Convention
Center for the past year, and the process has been both simple
My staff directs customers to the Scootaround
Hotline telephone for equipment orders and other rental questions.
I'm happy to let the rental customers be taken care of by
the professionals at Scootaround and also, the telephone service
frees up my staff for other tasks.
The people at Scootaround also help greatly
during our large events by personally setting up and running
a rentals booth. Their staff has always been professional,
and overall, they provide an excellent service.
I would recommend Scootaround for anyone
looking for a top-notch supplier.
Ryan M. Swinford
Center Manager, FedEx Kinko's
My mind is blown! Really. I have
had problems with other airlines in the past, but I have never
received such efficient and gracious help to solve a problem
as far as I can remember. I never expected such a speedy response
to replace my broken wheelchair. First, the Baggage Claim
person at the airline was very kind and concerned. I was barely
in the house before you called, and by the next day you had
your technician come over to check and deliver a new wheelchair
to me. Unfortunately, through no fault of theirs, the wheelchair
had a flaw. Most companies would have considered the case
closed at this point. But you kept calling to make sure that
everything was satisfactory. On hearing that there was a problem,
you immediately set to work ordering a new wheelchair. Then
you called a few more times to make sure all was really well.
Thank you, everything is working well now.
Thank you again for your service. You make
Delta look attractive to a traveler like me. With such service,
I'll be using Delta more often now.
We traveled to Costa Rica in January for
medical treatment and during our travel my wheelchair and
transfer lift were ruined in the process. We arrived home
with a new wheelchair that did not work and a lift that wouldn’t
transfer me from the wheelchair to the toilet, bed and etc.
Upon a late arrival to the airport, we found there weren’t
any airline personnel to help us with this situation. Things
were rather frantic trying to get home after travelling and
not being able to use my equipment made it worse.
I called our airline on Monday to see if
someone could help me through this situation and we were directed
to Enid Cooper through Delta Airlines. She was a God send.
Her attention to our situation was not only courteous, but
compassionate. She guided us through this difficult time without
a hiccup. She was exceptionally kind. When your whole world
is changed in a moment, her compassion was truly comforting.
Being unable to walk is already challenging enough and without
the medical equipment that I need to assist me, I was miserable.
Enid’s calm voice, caring attitude and quick response
was truly a blessing. I told her she was exceptional and that
I appreciated her help very much.
All things considered, the company was a
10 in all areas. Specifically for me the area that we appreciated
the most from them was the constant follow-up. We did not
have to be the aggressor, Scootaround took care of us without
threats or strong conversation to make things right. We would
recommend them to our friends and family and if the occasion
ever arises, we will use them again.
On another note, we will choose and feel
comfortable using Delta Airlines again in the future with
this as our experience in “recovery management”.
Good job Scootaround and thank you Delta Airlines for making
such a competent choice in caring for your passengers.
Truly, Cathy Schmitt
I want to take this opportunity to thank
you for your continued efforts and interest in resolving my
damaged scooter claim as quickly as possible. As I have MS
you understood that without my scooter I am quite immobile.
Your continuing updates informing me of your progress were
very reassuring. Your actions on behalf of the airline and
Scootaround enhances both reputations for efficient, friendly
and pleasant customer service. Thank you.
Sincerely, Paul Pinsler
Recently I journeyed to Orlando, Florida
by airplane. My walker was damaged on route. Your company
was involved and the service was absolutely excellent. I received
a rental, while there and a new walker was here when I returned
home. I am ever grateful to your employees, Enid Cooper who
was so efficient, so kind and caring to me through it all.
If your employees are all like Enid , then you can be very
proud of your Company-Scootaround.
Blessings and Gratitude,
Sister N. Dennis