
One-Call
Airline Scooter, Powerchair and Wheelchair Repair
Is your mobility device in need of repair
as a result of an airline-related mishap? If so, call
Scootaround's Airline Repair Department for an efficient
and timely resolution to your airline claim.
Our goal is to get you back up and running
on your own mobility device as soon as possible, no
matter what the issue. From a simple joystick repair
to a complete vehicle replacement, Scootaround will
help you process your airline claim from start to finish.
One-Call Service
Scootaround's One-Call System allows
you to contact us with your airline claim number so
that we can initiate the repair process on your behalf.
Our support staff have years of experience in dealing
with the major airlines and have helped many travelers
receive their mobility equipment back with the least
amount of hassle.
- 200
Dealer Network - Our wide coverage area gives
us the ability to source the nearest repair depot
and arrange for the quickest return for your mobility
device.
- Access
to Leading Manufacturers
- Whether you drive a scooter, powerchair, electric
or manual wheelchair, we have direct access to all
the parts required for service and repair.
- Pre-arranged
Mobility Rental - Once the claim is verified
with the airline and under way, our staff will provide
you with a mobility rental for the duration of the
claim. Claim status reports are also available along
the way via our toll-free hotline or through a 24/7
accessible Internet website.
- One
Call Saves You Time - One call to us can
save you many calls and help to avoid wading through
the complexities
of the complicated airline claims process.
How Do I Get
Started?
Call us Toll-Free at 1-888-441-7575
and provide us with your airline claim information!
That's all we need to begin the process. A Scootaround
One-Call Representative will gather some basic details
from you so we can initiate the claims process with
your airline.
Airline
Service Representatives
Scootaround
is proud to provide assistance and service to some of
the biggest names in North American aviation. If you
represent an airline or carrier that is concerned about
rising costs of mobility equipment claims, read further
to learn how Scootaround's One-Call Airline Repair Depot
can help your organization solve these claims.
Through our Airline Service Department, we provide commercial
airlines and carriers a One-Call Repair Depot
that includes a full suite of services and solutions.
As
the only nationwide solution for claims involving all
types of mobility equipment (e.g. mobility scooters,
powerchairs, wheelchairs, rollators, etc.), Scootaround
has the expertise to get your customer's assessed, repaired
or replaced and back in their hands quickly.
One-Call,
We Do it All
To
help your claims department with their mobility equipment
repair requirements, we provide the following helpful
services for active airline-related mobility claims:
1)
Pickup and Delivery
- Scootaround
will dispatch a member of our network to gather the
damaged equipment from its location, be it airport,
home or business.
- Once
the equipment is repaired, we will arrange to have
the equipment delivered to the customer's location
and we will also retrieve the rental equipment, if
such was required.
2)
Rent-Repair-Replace
- Your
customer will be provided with a suitable mobility
equipment rental for the duration of the claim, if
a rental is required as part of the solution.
- Scootaround's
Equipment Repair Experts will assess the damaged equipment
and provide a comprehensive quote to ensure the most
cost-effective solution.
- If
the equipment is deemed repairable, we will order
the necessary parts and have them installed according
to factory-specifications.
- If
the equipment is deemed unrepairable (or if the cost
of repair outweighs the cost of a replacement unit),
a new unit can be ordered and delivered to the customer.
3)
Nationwide Network
- Scootaround's
network of repair depots extends across the nation
with locations existing in most
major cities.
- Our
widest-area coverage area allows us to source the
nearest repair depot and arrange for the quickest
return for your customer's mobility device.
4)
7-Day Coverage
- Scootaround
can be reached 7-days a week during regular business
hours. This gives you the piece of mind that your
customer's needs can be met regardless of weekends
or holidays.
- For
after-hours and emergency service, Scootaround technical
representatives are reachable by pager.
5)
Claim Information Database
- Scootaround
provides airline representatives with a dedicated
and secure database to store all customer claim information.
- Airline
claim records can be accessed 24/7 with full customer
reports available online.
6)
User Manual Library
- Gain
access to a growing library of more than 200 vendor-specific
manuals including vehicle user guides, equipment schematics
and more.
- This
collection covers a wide range of practical topics
from general usage and driving tips to troubleshooting
and technical outlines.
7)
Instructional Video
- Scootaround
offers a number of instructional videos that show
proper disassembly of mobility equipment.
- These
instructions can be applied to all segments of the
transport industry, including airlines, cruise and
water freight, rail, ground and bus lines.
Need
more information?
We
are aware that each airline claim may come with its own
set of unique requirements. If you are unsure on how to
proceed with your airline repair claim, please contact
a One-Call representative at 1 888 441 7575.
We will be happy to answer your questions and explain
the claims process to you in full. |