• 200 Dealer Network - Our wide coverage area gives us the ability to source the nearest repair depot and arrange for the quickest return for your mobility device.
• Access to Leading Manufacturers - Whether you drive a scooter, powerchair, electric or manual wheelchair, we have direct access to all the parts required for service and repair.
• Pre-arranged Mobility Rental - Once the claim is verified with the airline and under way, our staff will provide you with a mobility rental for the duration of the claim. Claim status reports are also available along the way via our toll-free hotline or through a 24/7 accessible Internet website.
• One Call Saves You Time - One call to us can save you many calls and help to avoid wading through the complexities of the complicated airline claims process.

Scootaround is proud to provide assistance and service to some of the biggest names in North American aviation. If you represent an airline or carrier that is concerned about rising costs of mobility equipment claims, read further to learn how Scootaround's One-Call Airline Repair Depot can help your organization solve these claims.

Through our Airline Service Department, we provide commercial airlines and carriers a One-Call Repair Depot that includes a full suite of services and solutions.

As the only nationwide solution for claims involving all types of mobility equipment (e.g. mobility scooters, powerchairs, wheelchairs, rollators, etc.), Scootaround has the expertise to get your customer's assessed, repaired or replaced and back in their hands quickly.

One-Call, We Do it All

To help your claims department with their mobility equipment repair requirements, we provide the following helpful services for active airline-related mobility claims:

1) Pickup and Delivery

• Scootaround will dispatch a member of our network to gather the damaged equipment from its location, be it airport, home or business.
• Once the equipment is repaired, we will arrange to have the equipment delivered to the customer's location and we will also retrieve the rental equipment, if such was required.

2) Rent-Repair-Replace

• Your customer will be provided with a suitable mobility equipment rental for the duration of the claim, if a rental is required as part of the solution.
• Scootaround's Equipment Repair Experts will assess the damaged equipment and provide a comprehensive quote to ensure the most cost-effective solution.
• If the equipment is deemed repairable, we will order the necessary parts and have them installed according to factory-specifications.
• If the equipment is deemed unrepairable (or if the cost of repair outweighs the cost of a replacement unit), a new unit can be ordered and delivered to the customer.

3) Nationwide Network

• Scootaround's network of repair depots extends across the nation with locations existing in most major cities.
• Our widest-area coverage area allows us to source the nearest repair depot and arrange for the quickest return for your customer's mobility device.

4) 7-Day Coverage

• Scootaround can be reached 7-days a week during regular business hours. This gives you the piece of mind that your customer's needs can be met regardless of weekends or holidays.
• For after-hours and emergency service, Scootaround technical representatives are reachable by pager.

5) Claim Information Database

• Scootaround provides airline representatives with a dedicated and secure database to store all customer claim information.
• Airline claim records can be accessed 24/7 with full customer reports available online.

6) User Manual Library

• Gain access to a growing library of more than 200 vendor-specific manuals including vehicle user guides, equipment schematics and more.
• This collection covers a wide range of practical topics from general usage and driving tips to troubleshooting and technical outlines.

7) Instructional Video

• Scootaround offers a number of instructional videos that show proper disassembly of mobility equipment.
• These instructions can be applied to all segments of the transport industry, including airlines, cruise and water freight, rail, ground and bus lines.