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Can
I rent a scooter from the UK? |
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Yes,
as long as the rental is to be delivered to one
of our 500+ North American locations (we do not
currently provide rentals in the United Kingdom).
If
you are a UK resident and wish to make a rental
or sales enquiry, please contact the Scootaround
office at free phone 0-800-520-0450.
Scootaround operators can be reached from 7:00am
to 7:00pm Central Standard Time (that's 6 hours
behind GMT).
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What
kind of Mobility Equipment do you rent? |
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Scootaround
rental locations provide electric mobility scooters.
These vehicles (also known as an ECV or electric
convenience vehicles), are battery-powered, three
or four-wheeled vehicles designed to assist individuals
who have difficulty walking.
Many
of our locations also offer 4-wheeled scooters
along with manual wheelchairs and several types
of powerchairs. Click
Here for more information about the different
vehicles we provide.
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How
do I rent mobility equipment? |
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It's
easy! Call us Toll-Free (1-888-441-7575) or submit
your information using our online rental
form.
We
will quote you a rental price according to the
destination, rental duration and pick-up/drop-off
points. Due to the international nature of our
business all quotes are in US dollars.
Visit
our Rental Process
web page for an breakdown of the 5 easy steps.
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How
fast can I book mobility equipment? |
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To
ensure equipment availability, we recommend at
least 48 hours in advance for land-based rentals.
For cruise-based rentals, we recommend at least
5 business days.
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Do
you rent anything else besides scooters? |
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YES!
Powerchairs, Manual Wheelchairs, Electric Wheelchairs,
Walkers and Rollators are available at many of
our locations. Call Toll-Free 1-888-441-7575 without
obligation and tell us what you need.
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Who
do I call if my equipment breaks down? |
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Scootaround
operators can be reached seven days a week. Outside
of regular business hours our technical staff
is on-call by pager.
Contact
us Toll-Free at 1-888-441-7575 and describe the
problem. An operator will page a Customer Service
Representative to return your call as soon as
possible.
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I
am heavier than the average person. Will the equipment
be suitable for my needs? |
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YES!
Many of our locations stock equipment suitable
for the needs of heavier customers where a regular
equipment would not be suitable. Call Toll-Free
at 1-888-441-7575 without obligation for further
details.
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What
are your rental rates? |
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Rental
rates are dependent on destination, rental duration
and pick-up/drop-off points. Our guarantee ensures
that you receive the most economical rental package
available to meet your needs. The price we quote
is all-inclusive. (deposit, taxes, delivery, pick-up)
Call
Toll-Free at 1-888-441-7575 without obligation
to receive a quote on your destination.
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How
do I pay for the equipment rental? |
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Scootaround
accepts payment by major credit card, such as
Visa and Mastercard.
Due
to the international nature of our business all
prices are quoted in US dollars.
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Where
do I pick up and drop off the equipment? |
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Scootaround
will deliver the equipment to your hotel or cruise
ship port. For hotel rentals, simply leave the
equipment at the hotel bell desk. For cruise ship
rentals, leave the equipment at the location where
you picked it up -- generally, the lower gangway
or embarkation desk (this differs depending on
the cruise line).
Call
Toll-Free at 1-888-441-7575 without obligation
to find out the delivery arrangements best suited
to your convenience.
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When
do I recharge the equipment's batteries? |
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The
battery requires charging each day. Just plug
the power cord into a standard outlet at the end
of your day and allow it to charge overnight.
Some
equipment will have a built in charger, others
will come with a separate off-board charger.
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Can
I take my equipment on a cruise? |
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YES.
Many of our customers enjoy convenient mobility
assistance while on a cruise ship. Your equipment
will be at the port when you arrive. Just leave
it at the location where you picked it up -- generally,
the lower gangway or embarkation desk (this differs
depending on the cruise line and port).
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Will
the equipment fit into the trunk of a car? |
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Transportable
scooters can be loaded into the trunk of a medium-to-full-sized
car (with the heaviest piece weighing somewhere
between 35 and 60lbs).
Standard/Heavy
Duty scooters and powerchairs cannot be disassembled
and are more suitable to be transported in a mini-van
or SUV.
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How
many locations do you have? |
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Scootaround
provides service in well over 500 locations with
new cities being added regularly. Visit our locations
page to view a listing of the cities on your destination
plans.
If
you cannot find your desired location on the list,
call us Toll-Free at 1-888-441-7575. We will likely
be able to make the arrangements for you!
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I'm
a Travel Agent. Can I book your service for my
clients? |
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YES!
We welcome Travel Agent Inquiries.
Read
about the benefits
of helping your customers, or call Toll-Free at
1-888-441-7575 without obligation for more details!
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Do
you have any other general troubleshooting tips? |
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YES!
Click Here
to visit our Troubleshooting
page and view a list of basic troubleshooting
tips that will help you get up and running with
most types of scooters.
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