Family Vacation… Saved!

Ah, the family summer vacation! Saul Silva and his family were returning home from theirs, a successful and fun trip to Disney World in Orlando. While on the road back to Houston, Texas, Saul made a startling discovery.

"It wasn't until I reached a pay toll that I realized my wallet was missing. I pulled over and searched all my luggage, but it wasn't there," he said. "I didn't have a clue where my money was at."

Let's back up the story a bit. A week prior, Saul saw the Scootaround delivery van and their driver, Dan Higdon, making a scooter delivery to the hotel where Saul was staying.

"I was going to rent a scooter inside Disney World, I didn't even have a clue you could rent them outside," Saul noted.

For Dan, it was just business as usual - Dan is part of the Scootaround international delivery team that provides scooter and wheelchair deliveries to customers at their destination North America wide. He was making a delivery to the hotel for the next day when he was approached by Saul in the parking lot. Dan answered Saul's questions, and a quick phone call to Scootaround, Saul was riding his own rental unit around Walt Disney World.

So what was happening with the Silva family at the toll? Saul had no idea where his wallet was, but his wife remembered seeing it on top of the fridge in the hotel. They made a call, but the hotel staff said they didn't have it. They headed back to Orlando to retrace their steps and hope for the best.

"We were back at the hotel, talking to the staff and looking for the wallet when I remembered the scooter," said Saul. He didn't remember leaving it in the scooter's basket, but he thought it was definitely worth a call.

So he called the Scootaround call center, and a reservation specialist contacted Dan about a potential lost wallet. Dan checked the scooter and sure enough, right in the basket under the charger, a wallet was hiding.

As it turned out, it wasn't just the hassle or replacing some ID and credit cards, and a small financial hit. "It was at least three inches thick. I didn't look at it too closely, but I could tell there was something in it," Dan recalls.

The wallet, Saul said, contained more than just some money and cards. It contained both he and his wife's credit cards, pieces of ID, about $2000 cash, and over $10,000 in travelers checks. So you can imagine Saul was both extremely grateful and perhaps a little surprised to get his wallet back.

When he got home, Saul ran a little experiment on his Facebook profile, asking his friends what they would do if they found a wallet with that much in it. As he suspected, many of his friends said they would have kept at least some of the cash. But in this case Saul got his wallet back in its entirety with nothing missing.

"There are not too many people who would have done that, especially in times like these," Saul said. "You can tell when somebody is doing something for the money. Dan was doing this just to do the right thing."

"I think we've all been in a situation where we've lost our wallet, or couldn't find it, so you know what that feels like," Dan said. At Scootaround we care about our customers and their needs and this was just another way for me to carry that message forward.

Saul was so grateful, he wanted to give Dan a reward for returning the wallet. Dan refused.

"I wouldn't feel right if I didn't at least buy him lunch," Saul said.

"I really wanted Dan to get a pat on the back for what he did," he added.

Scootaround is proud of their reputation and their team members like Dan and his efforts to insure that all customers are treated fairly and given the confidence that they are dealing with a company that appreciates their business.

Mike Ambrose - Scootaround Inc.