October 12, 2008 - Air travel with a personal mobility device. It's an absolute necessity for many travelers, but it comes with inherent risks. Will your scooter or wheelchair be stowed securely? Will it be returned to you in full working condition? Not to mention that period of time during the flight where the vehicle is simply out of your sight and out of your control. Mention scooters and wheelchairs to an airline representative and you'll hear stories about the increasing numbers of travelers with personal mobility devices, with each device requiring special handling to ensure its safe and secure storage.

With thousands of mobility devices winging their way across the skies each month, it's inevitable that some mobility devices will incur damage during the flight. If it's a minor bump and bruise, the air traveler may be fortunate enough to ride on with it and make a claim at a later point. However, a number of mobility devices will incur damage that renders the devices inoperable. This creates an immediate situation for both the air traveler and air carrier. What can be done?

Scootaround has the answer! SOS, a nationwide mobility equipment repair service that serves both the airline industry and the air traveler. As the first service of its kind in North America, Scootaround has assisted numerous air carriers in creating more efficiencies while at the same time providing an immediate solution to their customer in the form of a mobility rental through their nationwide rental network.

For Airline Carriers
Through a national network of repair depots, Scootaround is able to provide cost saving alternatives (and in many cases, dramatic savings) to carriers requiring these repair services. Along with competitive repair fees, Scootaround is able to perform the highly-specialized repair work required for today's mobility equipment and in considerably less time than traditional channels.

Scootaround's airline mobility equipment repair service is now being recognized as an exceptional value. While this value is encouraging many domestic carriers to return with new repair requests each week, it is Scootaround's unmatched service that keeps them coming back. Whether it is placing a repair order through a 7-day toll-free call center, receiving technical support, order tracking, requesting repair data or whatever you may need, Scootaround strives toward complete customer satisfaction.

For Air Travelers
If your personal mobility device incurs damage as a result of an airline-related mishap, you can call Scootaround's Airline Repair Department for an efficient and timely resolution to your airline claim. Our goal is to get you back up and running on your own mobility device as soon as possible, no matter what the issue. From a simple joystick repair to a complete vehicle replacement, Scootaround will help you process your airline claim from start to finish.

Scootaround's One-Call System allows you to contact us with your airline claim number so that we can initiate the repair process on your behalf. Our support staff has years of experience in dealing with major airlines and carriers and have helped many travelers receive their mobility equipment back with the least amount of hassle.

Once the claim is verified with the airline and under way, Scootaround will provide you with a mobility rental for the duration of the claim. Claim status reports can also be made available along the way via our toll-free hotline or through a 24/7 accessible Internet website.

I Want to Know More!

Scootaround is aware that each airline claim may come with its own set of unique requirements. If you are unsure on how to proceed with your airline repair claim (traveler or carrier), please contact Scootaround Optimum Service at 1-888-441-7575. We will be happy to answer your questions and explain the claims process to you in full. For further information, visit the Scootaround Airline Services page at www.scootaround.com/airlines.