Equipment Repair for Airlines and Travelers
12, 2008 - Air travel with a personal mobility device.
It's an absolute necessity for many travelers, but it
comes with inherent risks. Will your scooter or wheelchair
be stowed securely? Will it be returned to you in full
working condition? Not to mention that period of time
during the flight where the vehicle is simply out of
your sight and out of your control. Mention scooters
and wheelchairs to an airline representative and you'll
hear stories about the increasing numbers of travelers
with personal mobility devices, with each device requiring
special handling to ensure its safe and secure storage.
thousands of mobility devices winging their way across
the skies each month, it's inevitable that some mobility
devices will incur damage during the flight. If it's
a minor bump and bruise, the air traveler may be fortunate
enough to ride on with it and make a claim at a later
point. However, a number of mobility devices will incur
damage that renders the devices inoperable. This creates
an immediate situation for both the air traveler and
air carrier. What can be done?
has the answer! SOS, a nationwide mobility equipment
repair service that serves both the airline industry
and the air traveler. As the first service of its kind
in North America, Scootaround has assisted numerous
air carriers in creating more efficiencies while at
the same time providing an immediate solution to their
customer in the form of a mobility rental through their
nationwide rental network.
Through a national network of repair depots, Scootaround
is able to provide cost saving alternatives (and in
many cases, dramatic savings) to carriers requiring
these repair services. Along with competitive repair
fees, Scootaround is able to perform the highly-specialized
repair work required for today's mobility equipment
and in considerably less time than traditional channels.
airline mobility equipment repair service is now being
recognized as an exceptional value. While this value
is encouraging many domestic carriers to return with
new repair requests each week, it is Scootaround's unmatched
service that keeps them coming back. Whether it is placing
a repair order through a 7-day toll-free call center,
receiving technical support, order tracking, requesting
repair data or whatever you may need, Scootaround strives
toward complete customer satisfaction.
If your personal mobility device incurs damage as a
result of an airline-related mishap, you can call Scootaround's
Airline Repair Department for an efficient and timely
resolution to your airline claim. Our goal is to get
you back up and running on your own mobility device
as soon as possible, no matter what the issue. From
a simple joystick repair to a complete vehicle replacement,
Scootaround will help you process your airline claim
from start to finish.
One-Call System allows you to contact us with your airline
claim number so that we can initiate the repair process
on your behalf. Our support staff has years of experience
in dealing with major airlines and carriers and have
helped many travelers receive their mobility equipment
back with the least amount of hassle.
the claim is verified with the airline and under way,
Scootaround will provide you with a mobility rental
for the duration of the claim. Claim status reports
can also be made available along the way via our toll-free
hotline or through a 24/7 accessible Internet website.
Want to Know More!
is aware that each airline claim may come with its own
set of unique requirements. If you are unsure on how
to proceed with your airline repair claim (traveler
or carrier), please contact Scootaround Optimum
Service at 1-888-441-7575. We
will be happy to answer your questions and explain the
claims process to you in full. For further information,
visit the Scootaround Airline Services page at www.scootaround.com/airlines.