One of the best things I get to do each month is to collect and share the feedback that comes our way. Here are just a few of the comments from a variety of satisfied folks who used our rental services at a variety of venues and locations in 2006.

Hi: So often people only let you know when they have a problem with a rental. That's not the case here. I couldn't be more pleased with my experience of renting a scooter at the Food Lion Autofair at the Lowe's Motor Speedway on 9-16-06. I went straight to the Scootaround booth and was waited on within 3 minutes. I got my scooter and was gone to the show within 5 minutes. I used the scooter all day and when I took it back, the battery was still good. I had absolutely no problems at all. Then when we were thru, your people drove me almost all the way to my car. Being handicapped, that meant an awful lot to me as I was very tired. I would recommend your company to anyone and will certainly use you again next year at the show. Thanks again.
Dwight, Concord, NC

Many customers are surprised to learn that we provide our rental services at small and large events alike. The Food Lion AutoFair event was attended by more than 100,000 visitors! With such large attendance numbers, Scootaround needs to prepare well in advance to ensure that the equipment demands are fully met. As people return their scooters, many take the time to share a story or two and to thank the event coordinators for including our rental services.

I just thought I would drop you a note saying how much I appreciate your prompt handling of my rental request. It made possible my attendance at my son's graduation. The graduation was wonderful and I was able to attend in comfort, without worrying about not being able to walk far enough to get to a seat. I did not get the name of the gentleman who helped me get the scooter, but he was very diligent in being sure I knew how to assemble and run the scooter and made sure I had all the parts and information I needed. Kudos to him. When I returned the scooter, Steve helped me and is a true customer service gem. I will definitely call you again when I need to rent, you folks are CHAMPS! Thanks so much
Penni, Maryville, WA

Graduation is a once-in-a-lifetime event and we were particularly pleased to play a small part in Penni's special day. In fact, many customers use our rental services not only for traveling and out-of-town excursions, but for attending special events within their own city. If you have considered owning your own scooter but are unsure how it would fit into your lifestyle, a Scootaround rental is the best way to experience the freedom these vehicles can provide.

I just returned from Washington DC and rented a wheelchair from you for the week I was there! What a positive experience! The wheelchair was waiting at my hotel when I arrived. It was lightweight, collapsible, easy to transport on and off the Metro and trolleys! It was such a positive experience for me and especially for my mom, making her trip so very enjoyable. I will recommend you highly to all. Thank you Scootaround!
Susan, Kansas City, MO

Scootaround is proud to provide our rental service to those visiting our nation's capital, Washington D.C. Did you also know that D.C. is the location of the nation's first-ever mobility scooter tour? Each year from March through November, Scootaround's City Scooter Tours take visitors around the monuments and sites of the National Mall all from the comfort of powered mobility scooters. Experienced tour guides host the ride and provide electronic headsets so you can hear all of the details of the area. From the Cherry Blossoms in Spring to the Duke Ellington Jazz Festival events in October, City Scooter Tours will help you get around D.C. in style and comfort.

The following comment was submitted to Christine Ratliffe, Editor of MS Focus Magazine, the National publication of the Multiple Sclerosis Foundation.

Chris, I read your article in a past magazine. As always, you are my best MS news source. I have been traveling to Washington for the last 18 months. Each time I drive by new sites on the National Mall in a taxi with sadness. I thought that I would never be able to visit the new memorials and museums on the Mall. Then I read your article. On my last trip I rented an electric scooter from Scootaround. Wow! For a modest cost, I was able to rent a scooter as transportation for the day. I got to see everything I wanted. What an experience! Thanks for letting your readers know this valuable information. I had a great time visiting the Museum of Natural History, the WW II memorial, the FDR memorial, the Lincoln memorial and the Korean War memorial. It was easy and fun. Time and again you give me a new lease on life.
Montye, Ormond Beach, FL

The Clarence Vincent Foundation (CVF) is proud to have the MS Foundation as a long time partner. The CVF exists to improve the quality of life for those with limited mobility, by providing the necessary equipment to travel from one place to another. For more information on the CVF and its partners, visit http://www.scootaround.com/cvf/partners.htm.

Scootaround is moving forward and as we continue to see more customers each month, we are growing to meet the need. This means more call center operators to handle your rental requests, more equipment to meet the growing needs in many areas, an increased effort for better service levels and more rental locations across the country. We continue to welcome your comments each month and are appreciative of your patience as we work through our growing pains in the development of bigger and better systems. Thanks for riding with us!

Article by Gerald Adams,
Director of Media Services at Scootaround Inc