2) Provide your airline
claim information (flight number, equipment
type and city).
3) Leave the rest to
Scooter, Powerchair and Wheelchair Repair Service for the Commercial Airline
Scootaround is proud
to provide assistance and service to some of the biggest
names in North American aviation. If you represent an
airline or carrier that is concerned about rising costs
of mobility equipment claims, read further to learn
how Scootaround's One-Call Airline Repair Depot can
help your organization solve these claims.
Through our Airline Service Department,
we provide commercial airlines and carriers a One-Call
Repair Depot that includes a full suite of services
As the only nationwide solution for
claims involving all types of mobility equipment (e.g.
mobility scooters, powerchairs, wheelchairs, rollators,
etc.), Scootaround has the expertise to get your customer's
equipment assessed, repaired or replaced and back in
their hands quickly.
We Do it All
To help your claims department with their
mobility equipment repair requirements, we provide the following
helpful services for active airline-related mobility claims:
1) Pickup and Delivery
Scootaround will dispatch a member of
our network to gather the damaged equipment from its location,
be it airport, home or business.
Once the equipment is repaired, we will
arrange to have the equipment delivered to the customer's
location and we will also retrieve the rental equipment,
if such was required.
Your customer will be provided with a
suitable mobility equipment rental for the duration of the
claim, if a rental is required as part of the solution.
Scootaround's Equipment Repair Experts
will assess the damaged equipment and provide a comprehensive
quote to ensure the most cost-effective solution.
If the equipment is deemed repairable,
we will order the necessary parts and have them installed
according to factory-specifications.
If the equipment is deemed unrepairable
(or if the cost of repair outweighs the cost of a replacement
unit), a new unit can be ordered and delivered to the customer.
3) Nationwide Network
Scootaround's network of repair depots
extends across the nation with locations existing in most
Our widest-area coverage area allows
us to source the nearest repair depot and arrange for the
quickest return for your customer's mobility device.
4) 7-Day Coverage
Scootaround can be reached 7-days a week
during regular business hours. This gives you the piece
of mind that your customer's needs can be met regardless
of weekends or holidays.
For after-hours and emergency service,
Scootaround technical representatives are reachable by pager.
5) User Manual Library
Gain access to a growing library of more
than 200 vendor-specific manuals including vehicle user
guides, equipment schematics and more.
This collection covers a wide range of
practical topics from general usage and driving tips to
troubleshooting and technical outlines.
6) Instructional Videos
Scootaround offers a number of instructional
videos that show proper disassembly of mobility equipment.
These instructions can be applied to
all segments of the transport industry, including airlines,
cruise and water freight, rail, ground and bus lines.
Do I Get Started?
Call us Toll-Free at 1-888-441-7575
or send an e-mail to firstname.lastname@example.org
and provide us with your equipment information. That's
all we need to begin the process. A Scootaround One-Call
Representative will gather some basic details from you
so we can initiate the claims process.
You may also use the Intake
Form on the right to complete the
pertinent details needed to intitiate a claim. Once
complete, fax the form to us and one of our representatives
will contact you directly at the phone number(s) provided.
We are aware that each airline claim may come with its
own set of unique requirements. If you are unsure on
how to proceed with your airline repair claim, please
contact a One-Call representative at 1 888 441 7575.
or send an e-mail to email@example.com.
We will be happy to answer your questions and explain
the claims process to you in full.